Terms and Conditions
These Terms and Conditions govern the use of the website and services provided by Novacelle Enterprises. By accessing our website or engaging our services, you agree to comply with these terms.
About Our Services
Novacelle Enterprises provides personal shopping, product sourcing, procurement assistance, purchasing support, gift shopping, bulk purchasing coordination, and delivery support services.
Our role may include sourcing products, facilitating purchases, coordinating suppliers, and assisting with delivery arrangements based on customer requests.
Customer Responsibilities
Customers are responsible for providing accurate information regarding product requirements, delivery details, contact information, and any special instructions necessary to complete a request.
Customers must review and confirm product specifications before purchases are finalized.
Product Availability
Product availability is subject to supplier inventory, market conditions, and vendor availability.
Novacelle Enterprises cannot guarantee that every requested product will remain available at the time of purchase.
Where an item becomes unavailable, alternative options may be suggested when appropriate.
Pricing and Payments
Product prices, sourcing costs, delivery charges, and related fees may vary depending on supplier pricing, product availability, quantity, and delivery requirements.
Customers may be required to make payment in advance before purchases are processed or orders are confirmed.
All pricing communicated to customers will be based on the information available at the time of quotation or purchase.
Third Party Suppliers
Many products and services provided through our operations are supplied by independent vendors, suppliers, manufacturers, and logistics providers.
While Novacelle Enterprises seeks to work with reputable partners, we are not responsible for the actions, warranties, policies, or operational decisions of independent third parties.
Delivery Services
Delivery timelines may vary depending on product availability, supplier processing times, courier operations, and destination.
Estimated delivery dates are provided for guidance and should not be interpreted as guaranteed delivery commitments.
Returns and Refunds
Returns, exchanges, and refunds may be subject to the policies of the original supplier, vendor, or manufacturer.
Requests relating to returns or refunds will be reviewed on a case by case basis in accordance with applicable supplier policies and the nature of the transaction.
Limitation of Liability
Novacelle Enterprises shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our services, supplier delays, product unavailability, delivery interruptions, or circumstances beyond our reasonable control.
Our liability, where applicable, shall be limited to the value of the service fees paid directly to Novacelle Enterprises.
Intellectual Property
All content on this website, including text, graphics, branding elements, and other materials, is the property of Novacelle Enterprises unless otherwise stated.
Unauthorized use, reproduction, or distribution of website content is prohibited.
Website Usage
Users agree not to misuse the website, attempt unauthorized access to systems, transmit harmful materials, or engage in activities that may disrupt website operations.
Changes to Services
Novacelle Enterprises reserves the right to modify, suspend, or discontinue any aspect of its services or website operations where necessary for business, operational, or legal reasons.
Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of the Federal Republic of Nigeria.
Contact Information
For questions regarding these Terms and Conditions, please contact:
Novacelle Enterprises
11, Moleye Street, Yaba, Lagos, Nigeria
Phone: 07058614209